Bad Bunny Merch FAQ: Shipping, Sizing and Returns

We offer a wide range of fan merchandise: graphic t-shirts, tank tops, hoodies, sweatshirts, jackets and leggings; caps, bandanas, socks and slippers; tote bags, backpacks, phone cases and earphone cases; and home pieces such as throw blankets, floor pillows, posters and wall art, mugs, doormats, mouse pads, pins, keychains, necklaces and plush toys. Our collections are inspired by Latin urban music, tour designs and album artwork, with new products added regularly. For product inquiries, email us at [email protected].

Clothing that comes in letter sizes — t-shirts, tank tops, hoodies, sweatshirts, jackets and leggings — runs from S to 5XL, and a small number of styles stop at 2XL or 3XL. We do not currently stock XS. Everything else has its own options: caps are one size (56 cm to 60 cm), socks and slippers are one size, face masks come in M and L, mugs in 11 oz and 15 oz, tote bags in 35×35 cm and 40×40 cm, floor pillows from 16×16 in to 20×20 in, and throw blankets from 30×40 in to 60×80 in. The exact options for any item are listed on its product page under Size & Fit. Because each piece is printed to order we cannot exchange it for a different size, so please check before you buy — if you are unsure, email [email protected] first.

Yes. We ship worldwide with fully tracked delivery, with a few exceptions. Standard international shipping is $7.99 and takes 12–20 business days including production, and it is free on orders over $100. Canada and Mexico are treated as part of our domestic region, so they ship at the US rate of $4.99 — free on orders over $60 — with the same 5–10 business day estimate. We are not currently able to ship to Africa, Asia or Oceania, or to Sudan, Afghanistan, Cyprus, Christmas Island, China, the Palestinian Territory and Pakistan. Full details are on our Shipping & Returns page. For shipping-related queries, reach us at [email protected].

Every item is printed after you order, so the timeline includes production. Orders are printed and dispatched within 2–5 business days, and total delivery time is 5–10 business days in the US, Canada and Mexico, and 12–20 business days internationally. Once your order is dispatched you will receive a confirmation email with a tracking number — please allow up to 48 hours for tracking to become active. You can also track your delivery anytime on our Order Tracking Page. For tracking issues, contact us at [email protected].

Because every item is printed specifically for your order, we cannot accept returns, exchanges or refunds for ordering the wrong size, color or design, for an incorrect address entered at checkout, or for a change of mind. If the mistake is ours — wrong item, wrong size sent, a printing defect or damage on arrival — email [email protected] within 14 days of delivery with your order number and clear photos. Most claims are resolved from photos, and if we do need the item back we send you a prepaid return label. We offer a replacement first at no cost, and if a replacement is not suitable we refund your original payment method within 3–5 business days of approving the claim. The full terms are on our Return Policy page.

Checkout is powered by Stripe. You can pay by credit or debit card, or with Apple Pay, Google Pay, Amazon Pay or Link. Every transaction runs through a secure, encrypted checkout. For payment-related questions, contact us at [email protected].

Our customer support team is available 7 days a week. For any inquiry — whether it’s about an order, sizing, shipping, returns, or anything else — please email us directly at [email protected] and we’ll get back to you as quickly as possible.

We can only change or cancel an order before it enters production, so contact us immediately at [email protected] with your order number — within 12 hours of ordering wherever possible. Once an item is in production or has shipped it cannot be cancelled or amended, and because it was printed specifically for you it cannot be returned for a change of mind. If something arrives wrong or damaged, that is covered separately by our Return Policy.

We ship worldwide with full tracking, with a few exceptions. We are not currently able to deliver to Africa, Asia or Oceania (including Australia), or to Sudan, Afghanistan, Cyprus, Christmas Island, China, the Palestinian Territory and Pakistan. If your country is not on that list, we ship to you — simply enter your address at checkout and shipping is calculated automatically. If you are unsure, email us at [email protected] before placing your order.

For international orders your package may be subject to import duties, taxes and customs clearance fees imposed by your own country’s customs authority. These charges are the responsibility of the recipient and are not included in our shipping rates. We have no control over them and cannot predict the amount, so we recommend checking with your local customs office before placing an international order. Questions? Email us at [email protected].

If you order multiple items, they may be shipped in separate packages depending on stock availability and fulfillment location. You’ll receive individual tracking numbers for each shipment via email. Rest assured — all items in your order will be delivered, even if they arrive on different dates. If you have any questions about your shipment, email [email protected].

Please allow up to 48 hours after dispatch for tracking to become active. After that, updates can still pause between scans, particularly on international deliveries — the carrier may not have scanned the parcel yet, it may be waiting at a sorting facility, or it may be moving through customs. Remember that delivery estimates run from the dispatch date rather than the order date, so check the expected window first: 5–10 business days in the US, Canada and Mexico, and 12–20 business days internationally. If your tracking has not moved and you are past that window, email [email protected] with your order number.

If your tracking shows Delivered but you have not received your package, please: (1) allow 24–48 hours in case of a premature scan; (2) check with neighbors or building reception, as packages are sometimes left with them; (3) check all entry points of your address including the mailbox and porch; and (4) contact your local post office or carrier with your tracking number. Once a carrier has marked a parcel as delivered they are the only ones who can trace it, and we are not able to take responsibility for packages lost or stolen after that point. If you still cannot locate your order, email us at [email protected] and we will help where we can.

Contact us at [email protected] as soon as you notice — within 12 hours of ordering wherever possible — with your order number and the correct address. If your order has not entered production yet, we will do our best to correct it. Once an item is in production or has shipped, the address cannot be changed and the parcel cannot be redirected. We are not responsible for packages delivered to an incorrect address provided by the customer at checkout, and a wrong address is not covered by our returns policy.

We sincerely apologize! Email us at [email protected] within 14 days of delivery with your full name, order number, a description of the issue and clear photos of the item and its packaging. We review most claims from the photos, so in many cases you will not need to send anything back — and if a return is required we email you a prepaid label at our cost. We offer a replacement first at no cost to you, and if a replacement is not suitable we refund your original payment method within 3–5 business days of approving the claim.

First, check your emails to see if your items were shipped separately — orders with multiple products sometimes ship from different fulfillment locations and arrive on different dates. If you have confirmed that only part of your order arrived, contact us at [email protected] within 14 days of delivery with your order number, the missing item name and a photo of what you received. We will investigate and send the missing item or issue a refund.

You must report any issue with your order within 14 days of the confirmed delivery date. This includes missing items, wrong items, defective products, or damaged packaging. After this window, we may not be able to process claims. To report an issue, email us at [email protected] with your order number and full details as soon as possible.

Yes. Our website uses SSL encryption to protect your personal data, and payments are handled by Stripe, a PCI-compliant payment provider — your card details are never stored on our servers. You can pay by credit or debit card, or with Apple Pay, Google Pay, Amazon Pay or Link. Your privacy and security are a priority at every step.

Yes. Sign up with your email through the offer on the site and we will send you a 10% off code within 24 hours, along with new drops and deals. Codes are entered in the coupon box at checkout. Shipping is also free on orders over $60 to the US, Canada and Mexico and on international orders over $100 — no code needed. Full thresholds are listed on our Shipping & Returns page.

Product images on our website are high-quality representations of the actual items, but minor variations can occur due to differences in monitor settings, screen resolution, and color calibration. Print placement may also vary slightly. Rest assured, we maintain strict quality control on all products. If your item looks significantly different from what was shown, please contact us at [email protected] and we will make it right.

Care depends on the item, and the exact instructions are listed in the Care section of every product page. As a general rule for printed apparel: wash inside out in cold water on a gentle cycle, avoid bleach and harsh detergents, tumble dry on low heat or air dry, and never iron directly over a printed design. Non-clothing items such as mugs, phone cases, floor pillows and mouse pads have their own guidance on their product pages — some are wipe-clean or hand-wash only rather than machine washable.

Bad Bunnys Merch is a fan-made merchandise store dedicated to celebrating Bad Bunny’s music, style, and cultural impact. Our products are inspired by his iconic aesthetic, album artwork, and tour visuals. We are not affiliated with or officially endorsed by Bad Bunny or his management. All designs are created by our talented in-house team for fans who want to express their love for the artist in a unique, stylish way.