Because our products are made to order, we handle returns a little differently than a standard retail store. Please read this before placing your order.
Returns for customer errors — not accepted
We do not accept returns, exchanges, or refunds for mistakes made during ordering, including:
- Ordering the wrong size, color, or design
- Entering the wrong shipping address
- Changing your mind after ordering
Since each item is printed specifically for your order, we can’t restock or resell it. Please double-check your size, design, and address before you check out.
Wrong address? Contact us fast
If you realize your shipping address is wrong, email us at [email protected] within 12 hours of ordering. If your order hasn’t entered production yet, we’ll do our best to correct it. Once an item is in production or shipped, the address can’t be changed.
Returns for our errors — accepted within 14 days
If the mistake is on our side, we’ll make it right. This covers:
- Wrong design, wrong size, or wrong item sent
- Printing defects or damage on arrival
To start a claim, email us at [email protected] within 14 days of delivery with your order number and clear photos of the issue. We review most claims from photos, and in many cases we can resolve them without a return.
If a return is required, we cover the shipping. We’ll email you a prepaid return label — you won’t pay anything to send back an item that was our mistake.
How resolution works
Once we confirm the error, we offer a replacement first at no cost to you. If a replacement isn’t suitable, we issue a refund to your original payment method within 3–5 business days of approving the claim.
Questions?
Email [email protected] and we’ll help. For shipping timelines and delivery details, see our Shipping & Delivery Policy.